We are constantly looking for excellency on every garment. However, we understand that unfortunate cases may occur. So in case you wish to return or exchange an item, we have a 30-day return policy. Just please ensure that items have not been worn, washed or altered.

Please follow the steps below
(and don’t forget to drop us a line first):

RETURNS

All returns within EUROPEAN UNION are free.
All you need to do is request a pre-paid return label.

To request a return just follow the easy steps below:

SEND US AN E-MAIL: write us at hello@isto.pt with your order number and items you wish to return. Please do include the reason for your return as well. We will answer you back with a pre-paid return label.

PREPARE THE ITEM(S): package the item(s) securely in the original box or other suitable packaging. Please include a copy of your invoice inside. Seal it properly. Make sure the pre-paid return label is on the outside and sealed with tape.

SEND IT BACK TO US: once your package is prepared and ready to go, please get in touch with your local carrier company (www.cttexpresso.pt for Portugal & Spain and at www.ups.com within EU) and book an appointment for the day that suits you better. All this info will previously be provided by us in the returning e-mail.

 

OUTSIDE OF EUROPEAN UNION: unfortunately we are not able to o er free returns to you (for now!). On these cases, you will need to return the package to us by secure means and ensure it reaches us in proper conditions, at your won cost. Please consider our address:
Rua Aristides Sousa Mendes no11, 5oDTO 1600-412 Lisboa

Once your package is received, checked and approved, a credit will be made in the original form of payment within 7 working days.

EXCHANGES

All returns within EUROPEAN UNION are free. So please follow the same procedures as for Returns.

Please make sure you tells which item(s) you want to exchange and for what size. Although, all exchanges are based on stock availability (if for any reason we don’t have your new item in stock, we promise we won’t take long to replace it). Once your package is received, checked and approved the new item will be then sent out to you.

OUTSIDE OF EUROPEAN UNION: unfortunately you will need to send the package back to us by secure means at your won cost. Once your package is received, checked and approved the new item will be then sent out to you. Luckily, at no additional cost to you.