Shipping
SHIPPING INFORMATION
Most orders are sent from our warehouse in Lisbon, Portugal. Everything we ship goes out from within the European Union.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number to follow the package throughout the way.
Shipping methods, delivery times, and costs vary by destination. At checkout, you’ll be able to select from available shipping options for your region — including standard or express services when offered. We work with a range of trusted global and local partners to provide reliable delivery.
Below are average delivery estimates. Exact timing depends on the location and the shipping method selected at checkout.
Portugal: 2–5 business days
Continental Europe: 3–7 business days
United Kingdom: 3–7 business days
North America: 3–7 business days
South America: 5–10 business days
Asia: 5–10 business days
Oceania: 5–10 business days
Africa & Middle East: 5–10 business days
LOCAL PICKUP: We are please to offer Local Pickup at our eligible stores in Lisbon (Chiado & Campo de Ourique). The order will be available in-store within 2-3 working days, at business hours. A confirmation email will be sent once the order is ready.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number to follow the package throughout the way.
Shipping methods, delivery times, and costs vary by destination. At checkout, you’ll be able to select from available shipping options for your region — including standard or express services when offered. We work with a range of trusted global and local partners to provide reliable delivery.
Below are average delivery estimates. Exact timing depends on the location and the shipping method selected at checkout.
Portugal: 2–5 business days
Continental Europe: 3–7 business days
United Kingdom: 3–7 business days
North America: 3–7 business days
South America: 5–10 business days
Asia: 5–10 business days
Oceania: 5–10 business days
Africa & Middle East: 5–10 business days
LOCAL PICKUP: We are please to offer Local Pickup at our eligible stores in Lisbon (Chiado & Campo de Ourique). The order will be available in-store within 2-3 working days, at business hours. A confirmation email will be sent once the order is ready.
TAXES & DUTIES
Some destinations are shipped DDP (Delivery Duty Paid) — meaning all applicable import duties, customs fees, and taxes are already included in the final price at checkout. Where DDP doesn’t apply, charges may be due upon delivery.
We currently ship DDP to the following destinations:
Australia
Canada
European Union
New Zealand
Norway
Singapore
Switzerland
United Kingdom
United States of America
If you're ordering from a country not listed above, taxes and import duties may apply depending on your local regulations. If applicable taxes weren’t prepaid, your local courier may contact you before delivery. We always aim to be transparent, but we cannot be responsible for local import charges or policies as well as guarantee the exact calculation of customs duties or taxes. These are ultimately determined by your local authorities and may vary.
We currently ship DDP to the following destinations:
Australia
Canada
European Union
New Zealand
Norway
Singapore
Switzerland
United Kingdom
United States of America
If you're ordering from a country not listed above, taxes and import duties may apply depending on your local regulations. If applicable taxes weren’t prepaid, your local courier may contact you before delivery. We always aim to be transparent, but we cannot be responsible for local import charges or policies as well as guarantee the exact calculation of customs duties or taxes. These are ultimately determined by your local authorities and may vary.