SHIPPING INFORMATION
EUROPE
PORTUGAL
All orders are shipped from our warehouse in Lisboa, Portugal and DPD will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt.
METHOD | COST |
DELIVERY
|
FREE FROM |
DPD |
3€
|
1 Business Day | 95€ |
LISBOA: LOCAL PICK-UP (CAMPO DE OURIQUE STORE)
We are pleased to offer Same-Day Local Pick-Up at our Campo de Ourique Store, between 11am and 7pm, from Monday to Friday, and 10am to 6pm on Saturday. Currently closed Sunday. Orders ready within 1h after confirmation (during business hours).
SPAIN
All orders are shipped from our warehouse in Lisboa, Portugal and DPD will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt.
METHOD |
COST
|
DELIVERY
|
FREE FROM |
DPD |
10€
|
2-3 Business Days | 150€ |
EUROPEAN UNION
We currently offer Free Shipping for all orders above 150€.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express. Ou service level is GoGreen - Carbon Neutral on all shipments.
METHOD |
COST
|
DELIVERY
|
FREE FROM |
DHL Express |
10€
|
2-3 Business Days | 150€ |
UNITED KINGDOM
We currently offer Free Shipping for all UK orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.
METHOD |
COST
|
DELIVERY
|
FREE FROM |
DHL Express |
15€
|
2-3 Business Days | 150€ |
REST OF EUROPE
We currently offer Free Shipping for all UK orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
See possible TAXES & DUTIES below.
METHOD |
COST
|
DELIVERY
|
FREE FROM |
DHL Express |
15€
|
2-3 Business Days | 150€ |
USA
We currently offer Free Shipping for all orders above €200.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
Duties, Customs & Taxes Included for orders below 800€: all orders until 800€ are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra cost will be charged.
METHOD |
COST
|
DELIVERY
|
FREE FROM |
DHL Express
|
20€ | 2 Business Days | 200€ |
REST OF THE WORLD
We currently offer Free Shipping for all international orders above €200.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
Please note we don't ship to Russia.
See TAXES & DUTIES below (except Australia).
AUSTRALIA: Duties, Customs & Taxes Included for orders below 1000AUD - all orders until 1000AUD are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra cost will be charged.
METHOD |
COST
|
DELIVERY
|
FREE FROM |
DHL Express
|
25€ | 2-5 Business Days | 200€ |
TAXES & DUTIES
EUROPEAN UNION & UK
All duties, customs and taxes are included, meaning nothing will be charged.
USA
AUSTRALIA
REST OF THE WORLD
RAMBLINGS ON LIFE AND RECEIVE 10% OFF YOUR FIRST ORDER