Shipping & International Orders
SHIPPING INFORMATION
PORTUGAL
At ISTO. we work everyday for you have the easiest, fastest and most transparent shopping experience possible.
All orders are shipped from our warehouse in Lisboa, Portugal and DPD will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
| COUNTRY | COST |
DELIVERY
|
| Portugal | FREE >75€ | 1 Business Day |
| Portugal | 3€ | 1 Business Day |
LISBOA: SAME-DAY DELIVERY (NOT AVAILABLE DURING LOCKDOWN)
We are pleased to offer Same-Day Delivery in Lisboa. All orders are delivered Monday to Friday between 9am and 6pm.
NOTE: all orders should be placed before 4pm to arrive at your door before 6pm. All orders placed after 4pm will be delivered the following business day.
LISBOA: LOCAL PICK-UP (CAMPO DE OURIQUE)
We are pleased to offer Same-Day Local Pick-Up at our Campo de Ourique Store, between 10am and 7pm.
Orders ready within 2h after confirmation (during business hours).
INTERNATIONAL
EUROPEAN UNION
We currently offer Free Carbon Neutral Shipping for all EU orders above 150€.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be determined by your shipping address.
| COUNTRY |
COST
|
DELIVERY
|
| EU | FREE >150€ | 2 - 3 Business Days |
| EU | 10€ | 2 - 3 Business Days |
UNITED KINGDOM
We currently offer Free Carbon Neutral Shipping for all international orders above €100.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
| UK | FREE >100€ | 2 - 3 Business Days |
| UK | €10 | 2 - 3 Business Days |
REST OF EUROPE
We currently offer Free Carbon Neutral Shipping for all international orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
| Rest of Europe | FREE >150€ | 2 - 4 Business Days |
| Rest of Europe | €15 | 2 - 4 Business Days |
SWITZERLAND & NORWAY
We currently offer Free Carbon Neutral Shipping for all international orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
| CH & NO | FREE >150€ | 2 - 4 Business Days |
| CH & NO | €25 | 2 - 4 Business Days |
NORTH AMERICA (USA & Canada)
We currently offer Free Carbon Neutral Shipping for all international orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
| North America | FREE >150€ | 2 Business Days |
| North America | €25 | 2 Business Days |
REST OF THE WORLD
We currently offer Free Carbon Neutral Shipping for all international orders above €200.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
|
World
|
FREE >200€ | 2 - 5 Business Days |
| World | €25 | 2 - 5 Business Days |
TAXES & DUTIES
WITHIN THE EUROPEAN UNION
All taxes and duties are include, meaning nothing will be charged.
OUTSIDE THE EUROPEAN UNION
You may be subject to local import taxes and duties once your package reaches your Country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.