Shipping

Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number so you can follow your package.

Shipping methods, delivery times, and costs vary by destination. At checkout, you’ll be able to select from available options for your region — including standard or express services when offered. We work with trusted global and local partners to ensure reliable delivery.

The estimates below are in working days from dispatch. Order preparation time is not included, and exact timing depends on the destination and service selected at checkout.

• Portugal and Spain: 2–5 working days
• Germany, France, the Netherlands, Belgium, Austria and Luxembourg: 3–5 working days
• Ireland, Italy, Sweden, Finland, Greece and Cyprus: 5–10 working days
• Other EU destinations: 3–7 working days
• United Kingdom: 3–7 working days
• United States: 5–10 working days
• Canada: 3–7 working days
• Switzerland and Norway: 5–10 working days
• Other international destinations: typically 5–10 working days

These are estimated delivery times rather than guaranteed deadlines. Public holidays, peak periods, customs procedures and carrier disruptions may cause delays.

Euro (€)

Portugal — €120

Spain — €100

France — €200

Australia — €450

Rest of World — €250

Other Currencies

United Kingdom — £250

United States — $350

Switzerland — CHF 350

Norway — NOK 5,000

Canada — CAD 450

Singapore — SGD 450

No Free Shipping

Israel

You’ll see the available carriers for your destination at checkout. Where possible, we offer multiple services so you can choose the speed and price that works best for you.

If your country is not listed, we’re currently unable to ship there — this may be due to shipping restrictions, customs regulations, political instability, or other operational limitations.

Yes. If you're in Lisbon, you can select Local Pickup at one of our eligible stores. Pickup orders are usually ready within 2–3 working days.

We prioritize land-based transport when possible (via DPD and UPS) and offset emissions through DHL GoGreen and GoGreen Plus programs.

• In 2023, we offset 55,627.58 kg CO₂e.
• In 2024, we upgraded to DHL GoGreen Plus, achieving an 11.25% reduction in aviation fuel-related emissions compared to standard services.

We remain committed to reducing our environmental footprint and improving shipping practices.

European Union

Applicable taxes are included in your checkout total. No additional customs charges apply on delivery.

United States and United Kingdom

Orders are shipped with duties paid (DDP). ISTO. covers import duties and customs clearance fees, and any applicable taxes are shown in your checkout total. You will not be asked to pay additional import charges on delivery.

All other destinations

Import duties, taxes or customs handling fees may apply and are payable by the customer. Any amounts not collected at checkout are excluded from the order total and may be requested by the carrier before delivery.

If you receive an unexpected customs payment request for an EU, US or UK order, please contact customercare@isto.pt before paying.

If you’re in a DDP country, all charges are already covered.

If you’re outside a DDP zone and applicable taxes weren’t prepaid, your local courier may contact you before delivery.

We do our best to stay up to date, but for non-DDP destinations, we cannot guarantee the exact customs or tax amounts. These are determined by your local authorities and may vary.