Shipping & International Orders

SHIPPING INFORMATION

PORTUGAL

At ISTO. we work everyday for you to have the easiest, fastest and most transparent shopping experience possible. 

All orders are shipped from our warehouse in Lisboa, Portugal and DPD will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt. 

After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

COUNTRY COST
DELIVERY
Portugal
FREE >75€
1 Business Day
Portugal 3€
1 Business Day

 

 

 

LISBOA: LOCAL PICK-UP (CAMPO DE OURIQUE)

We are pleased to offer Same-Day Local Pick-Up at our Campo de Ourique Store, between 10am and 7pm, from Monday to Friday, and 10am to 1pm on Saturday. Currently closed Sunday.

Orders ready within 2h after confirmation (during business hours).

 

PORTUGAL: EXPRESS DELIVERY - Next Day

We are pleased to offer Express Delivery - Next Business Day in Portugal. All orders are delivered Monday to Friday between 9am and 7pm with DPD.

 
NOTE: all orders should be placed before 3pm to be processed and shipped in the same day, and will be delivered the following business day. All orders placed after 3pm will be processed and shipped on the following business day.

 

INTERNATIONAL

EUROPEAN UNION 

We currently offer Free Shipping for all orders above 150€
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral

COUNTRY
COST
DELIVERY
EU
FREE > 150€
2 - 3 Business Days
EU
10€
2 - 3 Business Days

  


UNITED KINGDOM & REST OF EUROPE (PLEASE CHECK TAXES & DUTIES INFO)

We currently offer Free Shipping for all international orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.

UK: some surcharges may be applied due to Brexit.
See TAXES & DUTIES below.

COUNTRY
COST
DELIVERY
Rest of Europe
FREE >150€
2 - 3 Business Days
Rest of Europe  €15 2 - 3 Business Days

 


SWITZERLAND & NORWAY

We currently offer Free Shipping for all international orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral. See TAXES & DUTIES below.

COUNTRY
COST
DELIVERY
CH & NO  FREE >150€ 2 - 4 Business Days
CH & NO €25 2 - 4 Business Days

 


NORTH AMERICA (USA & Canada)

We currently offer Free Shipping for all orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
See TAXES & DUTIES below.

COUNTRY
COST
DELIVERY
North America
 FREE >150€ 2 Business Days
North America
€20 2 Business Days

 


REST OF THE WORLD

We currently offer Free Shipping for all international orders above €200.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral. See TAXES & DUTIES below.

COUNTRY
COST
DELIVERY
World
 FREE >200€ 2 - 5 Business Days
World €25 2 - 5 Business Days

 

RUSSIA

We currently offer Free Shipping for all international orders above €200.
ll orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
Please note that you cannot order to Russia as a private client, you will need to provide a legal entity address. You may also be subject to additional charges. See TAXES & DUTIES below.

COUNTRY
COST
DELIVERY
Russia  FREE >200€ 2 - 5 Business Days
Russia €25 2 - 5 Business Days

 

TAXES & DUTIES

WITHIN THE EUROPEAN UNION 
All taxes and duties are included, meaning nothing will be charged.

OUTSIDE THE EUROPEAN UNION 
You may be subject to local import taxes and duties once your package reaches your Country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.