Shipping
AUSTRALIA
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.
METHOD: DHL Express
COST: 45 AUD
DELIVERY: 5-7 Business Days
FREE FROM: 450 AUD
NORWAY
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.
METHOD: DHL Express
COST: 180 NOK
DELIVERY: 3-7 Business Days
FREE FROM: 4.000 NOK
PORTUGAL
All orders are shipped from our warehouse in Lisboa, Portugal. After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
METHOD: CTT Expresso
COST: 4€
DELIVERY 2-5 Business Days
FREE FROM: 250€
LISBOA: LOCAL PICK-UP 1 -2 Business Days (CAMPO DE OURIQUE & CHIADO STORES)
We are pleased to offer Same-Day Local Pick-Up at our Campo de Ourique and Chiado stores, between 11am and 7pm, from Monday to Friday. Orders ready within 24h after confirmation (during business hours).
1-HOUR DELIVERY: For orders placed until 4pm from Monday to Friday, enjoy same-day delivery within 1 hour in Lisbon. Deliveries take place in areas within 15km of our warehouse in Carnaxide. Applicable service areas are available and viewable upon checkout.
REST OF EUROPE
All orders are shipped from our warehouse in Lisbon, using DHL Express services.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
METHOD: DHL Express
COST: 15€
DELIVERY: 3-5 Business Days
FREE FROM: 350€
or
METHOD: UPS
DELIVERY: 3-7 Business Days
FREE FROM: 350€
REST OF THE WORLD
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
Please note we don't ship to Russia, Ukraine, Israel and Palestinian Terriories.
See possible TAXES & DUTIES below.
METHOD: DHL Express
COST: 15€
DELIVERY: 3-7 Business Days
FREE FROM: 300€
SINGAPORE
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.
METHOD: DHL Express
COST: 20 SGD
DELIVERY: 3-5 Business Days
FREE FROM: 450 SGD
SPAIN
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
METHOD: DPD
COST: 4€
DELIVERY: 3-5 Business Days
FREE FROM: 200€
SWITZERLAND
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.
METHOD: DHL Express
COST: 15 CHF
DELIVERY: 2-3 Business Days
FREE FROM: 350 CHF
UNITED KINGDOM
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.
METHOD: DHL Express
COST: £15
DELIVERY: 3-7 Business Days
FREE FROM: £350
USA
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.
METHOD: DHL Express
COST: $15
DELIVERY: 3-7 Business Days
FREE FROM: $350
TAXES & DUTIES
EUROPEAN UNION, UK, SWITZERLAND, NORWAY, USA, AUSTRALIA, NEW ZEALAND & SINGAPORE
All duties, customs and taxes are included, meaning nothing will be charged.
REST OF EUROPE & REST OF THE WORLD
You may be subject to local import taxes and duties once your package reaches your country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.
SHIPPING IMPACT
Shipping has a significant environmental impact, and we're committed to minimizing it by offering land-based transportation via DPD and UPS, while also offsetting and insetting air mail emissions through DHL Go Green.
Our efforts have led to a meaningful reduction in greenhouse gas emissions and local air pollutants over the years:
In 2023, we offsetted 55,627.58 kg CO₂e
In 2024, we upgraded to DHL Go Green Plus, achieving an 11.25% reduction in aviation fuel-related emissions compared to the Reference Standard Service – Check the certificate here.
We remain committed to further reducing our environmental footprint and continuously improving our shipping practices.