Shipping

All orders are shipped from our warehouse in Lisboa, Portugal. After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD: DPD
COST: 4€
DELIVERY 1-3 Business Days
FREE FROM: 250€

LISBOA: LOCAL PICK-UP (CAMPO DE OURIQUE & CHIADO STORES)

We are pleased to offer Same-Day Local Pick-Up at our Campo de Ourique and Chiado stores, between 11am and 7pm, from Monday to Friday. Orders ready within 24h after confirmation (during business hours).

1-HOUR DELIVERY: For orders placed until 4pm from Monday to Friday, enjoy same-day delivery within 1 hour in Lisbon. Deliveries take place in areas within 15km of our warehouse in Carnaxide. Applicable service areas are available and viewable upon checkout.

All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here. In 2023 we've offset a total of 55 627,58 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD: DHL Express
COST: £15
DELIVERY: 2-3 Business Days
FREE FROM: £250

All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here. In 2023 we've offset a total of 55 627,58 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: $15
DELIVERY: 2-3 Business Days
FREE FROM: $300

All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here. In 2023 we've offset a total of 55 627,58 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: 160 NOK
DELIVERY: 2-3 Business Days
FREE FROM: 1500 NOK

All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here. In 2023 we've offset a total of 55 627,58 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: 15 CHF
DELIVERY: 2-3 Business Days
FREE FROM: 150 CHF

All orders are shipped from our warehouse in Lisbon, using DHL Express or UPS Standard services.

After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD: DHL Express - Air Mail
COST: 15€
DELIVERY: 2-3 Business Days
FREE FROM: 250€

METHOD: UPS Standard - Surface Mail
COST: 8€
DELIVERY: 3-5 Business Days
FREE FROM: 250€

All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here. In 2023 we've offset a total of 55 627,58 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: 60 AUD
DELIVERY: 3-5 Business Days
FREE FROM: 350 AUD

All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here. In 2023 we've offset a total of 55 627,58 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: 20 SGD
DELIVERY: 3-5 Business Days
FREE FROM: 300 SGD

All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here. In 2023 we've offset a total of 55 627,58 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Please note we don't ship to Russia.

See possible TAXES & DUTIES below.

METHOD: DHL Express
COST: 15€
DELIVERY: 2-5 Business Days
FREE FROM: 300€

EUROPEAN UNION, UK, SWITZERLAND, NORWAY, USA, AUSTRALIA, NEW ZEALAND & SINGAPORE
All duties, customs and taxes are included, meaning nothing will be charged.

REST OF EUROPE & REST OF THE WORLD
You may be subject to local import taxes and duties once your package reaches your country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.