SHIPPING INFORMATION

 

At ISTO. we work everyday for you to have the easiest, fastest and most transparent shopping experience possible.
For Customer Care, do not hesitate to contact us at customercare@isto.pt. We promise to get back to you as soon as humanly possible.

EUROPE

PORTUGAL 


All orders are shipped from our warehouse in Lisboa, Portugal and DPD will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt. 
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD COST
DELIVERY
 FREE FROM
DPD
3€
 1 Business Day 95€

 

LISBOA: LOCAL PICK-UP (CAMPO DE OURIQUE STORE)

We are pleased to offer Same-Day Local Pick-Up at our Campo de Ourique Store, between 11am and 7pm, from Monday to Friday, and 10am to 6pm on Saturday. Currently closed Sunday. Orders ready within 1h after confirmation (during business hours).


SPAIN


All orders are shipped from our warehouse in Lisboa, Portugal and DPD will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt. 
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD
COST
DELIVERY
 FREE FROM
DPD
10€
 2-3 Business Days 150€

 

EUROPEAN UNION


We currently offer Free Shipping for all orders above 150€. 
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express. Ou service level is GoGreen - Carbon Neutral on all shipments.

METHOD
COST
DELIVERY
 FREE FROM
DHL Express
10€
 2-3 Business Days 150€

 

UNITED KINGDOM


We currently offer Free Shipping for all UK orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD
COST
DELIVERY
 FREE FROM
DHL Express
15€
 2-3 Business Days 150€

 

REST OF EUROPE


We currently offer Free Shipping for all UK orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
See possible TAXES & DUTIES below.

METHOD
COST
DELIVERY
 FREE FROM
DHL Express
15€
 2-3 Business Days 150€

 

USA


We currently offer Free Shipping for all orders above €200.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.

Duties, Customs & Taxes Included for orders below 800€: all orders until 800€ are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra cost will be charged.

METHOD
COST
DELIVERY
 FREE FROM
DHL Express 
  20€ 2 Business Days 200€

 

REST OF THE WORLD


We currently offer Free Shipping for all international orders above €200.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
Please note we don't ship to Russia.
See TAXES & DUTIES below (except Australia).
AUSTRALIA: Duties, Customs & Taxes Included for orders below 1000AUD - all orders until 1000AUD are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra cost will be charged.

METHOD
COST
DELIVERY
 FREE FROM
DHL Express
  25€ 2-5 Business Days 200€

 

 

TAXES & DUTIES


EUROPEAN UNION & UK
All duties, customs and taxes are included, meaning nothing will be charged.
 
REST OF EUROPE
You may be subject to local import taxes and duties once your package reaches your country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.

USA
For orders below 800€, no extra charges will be applied.

AUSTRALIA
For orders below 1000AUD, no extra charges will be applied.

REST OF THE WORLD 
You may be subject to local import taxes and duties once your package reaches your country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.

 

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