Shipping & International Orders
SHIPPING
COVID-19: IMPORTANT INFORMATION
As the situation regarding COVID-19 progresses all over the world and poses increasingly bigger challenges, we inform everyone that we are taking all measure to continue to operate.
As of now, and although our Lisbon store is closed, our online store remains open a fully operational.
We are also offering FREE shipping on all orders until April 30, as well as offering FREE 30-days of returns & exchanges.
PORTUGAL
Shipping is FREE for all orders in Portugal.
At ISTO. we work everyday for you have the easiest, fastest and most transparent shopping experience possible.
All orders are shipped from our warehouse in Maia, Portugal and, except any special reason, CTT will be the carrier. Delivery hours take place between 9am and 7pm or working days. We usually recommend that you to use your work address to make sure the package is received and collected on first attempt.
If you are not available to collect the package on first attempt, CTT will leave a notification letter in your e-mail box for you to pick up the package in the nearest store or pick-up point (address will clearly appear on the notification).
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
| COUNTRY | TERMS | DELIVERY |
| Portugal | Free | 1 - 2 Working Days |
INTERNATIONAL
We currently offer FREE standard shipping for all international orders above 150€.
EUROPEAN UNION
All orders are shipped from our warehouse in Maia, Portugal and the carrier used will be determined by your shipping address.
| COUNTRY |
TERMS
|
DELIVERY
|
| EU | 8€ | 2 - 3 Working Days |
REST OF EUROPE
All orders are shipped from our warehouse in Maia, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
TERMS
|
DELIVERY
|
| Rest of Europe | 14€ | 2 - 4 Working Days |
SWITZERLAND & NORWAY
All orders are shipped from our warehouse in Maia, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
TERMS
|
DELIVERY
|
| CH & NO | 20€ | 2 - 4 Working Days |
NORTH AMERICA
All orders are shipped from our warehouse in Maia, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
TERMS
|
DELIVERY
|
| North America | 15€ | 2 Working Days |
REST OF THE WORLD
All orders are shipped from our warehouse in Maia, Portugal and the carrier used will be determined by your shipping address. See TAXES & DUTIES below.
| COUNTRY |
TERMS
|
DELIVERY
|
|
World
|
25€ | 3 - 5 Working Days |
TAXES & DUTIES
WITHIN THE EUROPEAN UNION
All taxes and duties are include, meaning nothing will be charged.
OUTSIDE THE EUROPEAN UNION
You may be subject to local import taxes and duties once your package reaches your Country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges