Shipping

All orders are shipped from our warehouse in Lisboa, Portugal and DPD will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD: DPD
COST: 4€
DELIVERY: 1 Business Day
FREE FROM: 200€

LISBOA: LOCAL PICK-UP (CAMPO DE OURIQUE STORE)

We are pleased to offer Same-Day Local Pick-Up at our Campo de Ourique Store, between 11am and 7pm, from Monday to Friday, and 10am to 6pm on Saturday. Currently closed Sunday. Orders ready within 1h after confirmation (during business hours).

We currently offer Free Shipping for all orders above £250.
All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: £15
DELIVERY: 2-3 Business Days
FREE FROM: £250

We currently offer Free Shipping for all orders above $300.
All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: $15
DELIVERY: 2 Business Days
FREE FROM: $300

We currently offer Free Shipping for all orders above 1500 NK.
All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: 160 NK
DELIVERY: 2-3 Business Days
FREE FROM: 1500 NK

We currently offer Free Shipping for all orders above 150 CHF.
All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: 15 CHF
DELIVERY: 2-3 Business Days
FREE FROM: 150 CHF

We currently offer Free Shipping for all orders above 250€.
All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

See possible TAXES & DUTIES below.

METHOD: DHL Express
COST: 15€
DELIVERY: 2-3 Business Days
FREE FROM: 250€

We currently offer Free Shipping for all orders above 350 AUD.
All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: 30 AUD
DELIVERY: 2-5 Business Days
FREE FROM: 350 AUD

We currently offer Free Shipping for all international orders above 300 SGD.
All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by ISTO. No extra charges will be applied.

METHOD: DHL Express
COST: 20 SGD
DELIVERY: 2-5 Business Days
FREE FROM: 300 SGD

We currently offer Free Shipping for all international orders above €300.
All orders are shipped from our warehouse in Lisbon, using DHL's GoGreen Climate Neutral service. This helped us reduce the emission of greenhouse gases and local air pollutants over the last years. In 2021 we've offset a total of 10 654,57 kg CO2e, check the certificate and the supported projects here.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
Please note we don't ship to Russia.
See possible TAXES & DUTIES below.

METHOD: DHL Express
COST: 15€
DELIVERY: 2-5 Business Days
FREE FROM: 300€

EUROPEAN UNION, UK, SWITZERLAND, NORWAY, USA, AUSTRALIA, NEW ZEALAND & SINGAPORE
All duties, customs and taxes are included, meaning nothing will be charged.

REST OF EUROPE & REST OF THE WORLD
You may be subject to local import taxes and duties once your package reaches your country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.