Shipping & International Orders
SHIPPING INFORMATION
PORTUGAL
At ISTO. we work everyday for you to have the easiest, fastest and most transparent shopping experience possible.
All orders are shipped from our warehouse in Lisboa, Portugal and DPD will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt.
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.
| COUNTRY | COST |
DELIVERY
|
| Portugal | FREE >75€ | 1 Business Day |
| Portugal | 3€ | 1 Business Day |
LISBOA: LOCAL PICK-UP (CAMPO DE OURIQUE)
We are pleased to offer Same-Day Local Pick-Up at our Campo de Ourique Store, between 10am and 7pm, from Monday to Friday, and 10am to 1pm on Saturday. Currently closed Sunday.
Orders ready within 2h after confirmation (during business hours).
PORTUGAL: EXPRESS DELIVERY - Next Day
We are pleased to offer Express Delivery - Next Business Day in Portugal. All orders are delivered Monday to Friday between 9am and 7pm with DPD.
NOTE: all orders should be placed before 3pm to be processed and shipped in the same day, and will be delivered the following business day. All orders placed after 3pm will be processed and shipped on the following business day.
INTERNATIONAL
EUROPEAN UNION
We currently offer Free Shipping for all orders above 150€.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
| COUNTRY |
COST
|
DELIVERY
|
| EU | FREE > 150€ | 2 - 3 Business Days |
| EU | 10€ | 2 - 3 Business Days |
UNITED KINGDOM & REST OF EUROPE (PLEASE CHECK TAXES & DUTIES INFO)
We currently offer Free Shipping for all international orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
UK: some surcharges may be applied due to Brexit.
See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
| Rest of Europe | FREE >150€ | 2 - 3 Business Days |
| Rest of Europe | €15 | 2 - 3 Business Days |
SWITZERLAND & NORWAY
We currently offer Free Shipping for all international orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral. See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
| CH & NO | FREE >150€ | 2 - 4 Business Days |
| CH & NO | €25 | 2 - 4 Business Days |
NORTH AMERICA (USA & Canada)
We currently offer Free Shipping for all orders above €150.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
| North America | FREE >150€ | 2 Business Days |
| North America | €20 | 2 Business Days |
REST OF THE WORLD
We currently offer Free Shipping for all international orders above €200.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral. See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
|
World
|
FREE >200€ | 2 - 5 Business Days |
| World | €25 | 2 - 5 Business Days |
RUSSIA
We currently offer Free Shipping for all international orders above €200.
ll orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Express GoGreen - Carbon Neutral.
Please note that you cannot order to Russia as a private client, you will need to provide a legal entity address. You may also be subject to additional charges. See TAXES & DUTIES below.
| COUNTRY |
COST
|
DELIVERY
|
| Russia | FREE >200€ | 2 - 5 Business Days |
| Russia | €25 | 2 - 5 Business Days |
TAXES & DUTIES
WITHIN THE EUROPEAN UNION
All taxes and duties are included, meaning nothing will be charged.
OUTSIDE THE EUROPEAN UNION
You may be subject to local import taxes and duties once your package reaches your Country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.