RETURNS & EXCHANGES

RETURNS & EXCHANGES

To request a return/exchange process please visit our Returns Portal here.

Please check below your country's specific instructions

EUROPE

PORTUGAL

Enjoy FREE RETURNS & EXCHANGES for all your orders. 

Don't worry. If it's as good as new, you have 30 days to return or exchange it (all items must be returned unworn, undamaged, and unused). 

To request a return or exchange, simply go to our return portal and sign in with your email address and order number. Select the items you want to return by specifying the reasons they didn’t work out, and choose between receiving a refund or an exchange item. Once the return request is completed, you will receive an email with further instructions on how to return the package.

RETURNS: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and drop it at the closest DPD Pickup Point. Once a package is received, checked, and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and drop it at the closest DPD Pickup Point. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

In-Person Returns & Exchanges: Available in all our stores.

EUROPEAN UNION

Enjoy FREE RETURNS & EXCHANGES for all your orders within the European Union.

Don't worry. If it's as good as new, you have 30 days to return or exchange it (all items must be returned unworn, undamaged, and unused). 

To request a return or exchange, simply go to our return portal and sign in with your email address and order number. Select the items you want to return by specifying the reasons they didn’t work out, and choose between receiving a refund or an exchange item. Once the return request is completed, you will receive an email with further instructions on how to return the package.

RETURNS: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

UNITED KINGDOM

Enjoy FREE RETURNS & EXCHANGES for all your orders within the UK.

Don't worry. If it's as good as new, you have 30 days to return or exchange it (all items must be returned unworn, undamaged, and unused). 

To request a return or exchange, simply go to our return portal and sign in with your email address and order number. Select the items you want to return by specifying the reasons they didn’t work out, and choose between receiving a refund or an exchange item. Once the return request is completed, you will receive an email with further instructions on how to return the package.

RETURNS: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and the order invoice on the outside of the package, and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and the order invoice on the outside of the package, and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

REST OF EUROPE

Don't worry. If it's as good as new, you have 30 days to return it (all items must be returned unworn, undamaged, and unused).

To request a return or exchange, simply go to our return portal and sign in with your email address and order number. Select the items you want to return by specifying the reasons they didn’t work out, and choose between receiving a refund or an exchange item. Once the return request is completed, you will receive an email with further instructions on how to return the package.

RETURNS: packages should be sent to our warehouse address at your own cost, either using a return label by a carrier of your choice or using a paid DHL return label that you can purchase on the return portal when you request a return. Just seal your package, attach your label and the order invoice on the outside of the package, and schedule a pickup with your preferred carrier or at your local DHL provider. Once a package is received, checked, and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: packages should be sent to our warehouse address at your own cost, either using a return label by a carrier of your choice or using a paid DHL return label that you can purchase on the return portal when you request a return. Just seal your package, attach your label and the order invoice on the outside of the package, and schedule a pickup with your preferred carrier or at your local DHL provider. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

Our warehouse address:
ISTO.
Rua Tenente Ferreira Durão 70
1350-318 Lisboa, Portugal

INTERNATIONAL ORDERS

USA

Enjoy FREE RETURNS & EXCHANGES for all your orders within the USA.

Don't worry. If it's as good as new, you have 30 days to return or exchange it (all items must be returned unworn, undamaged, and unused).

To request a return or exchange, simply go to our return portal and sign in with your email address and order number. Select the items you want to return by specifying the reasons they didn’t work out, and choose between receiving a refund or an exchange item. Once the return request is completed, you will receive an email with further instructions on how to return the package.

RETURNS: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and the order invoice on the outside of the package, and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and the order invoice on the outside of the package, and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

REST OF THE WORLD

Don't worry. If it's as good as new, you have 30 days to return it (all items must be returned unworn, undamaged, and unused). 

To request a return or exchange, simply go to our return portal and sign in with your email address and order number. Select the items you want to return by specifying the reasons they didn’t work out, and choose between receiving a refund or an exchange item. Once the return request is completed, you will receive an email with further instructions on how to return the package.

RETURNS: packages should be sent to our warehouse address at your own cost, either using a return label by a carrier of your choice or using a paid DHL return label that you can purchase on the return portal when you request a return. Just seal your package, attach your label and the order invoice on the outside of the package, and schedule a pickup with your preferred carrier or at your local DHL provider. Once a package is received, checked, and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: packages should be sent to our warehouse address at your own cost, either using a return label by a carrier of your choice or using a paid DHL return label that you can purchase on the return portal when you request a return. Just seal your package, attach your label and the order invoice on the outside of the package, and schedule a pickup with your preferred carrier or at your local DHL provider. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

Our warehouse address:

ISTO.
Rua Tenente Ferreira Durão 70
1350-318 Lisboa, Portugal