Returns & Exchanges

Enjoy FREE RETURNS & EXCHANGES for all your orders.

Don't worry. If it's as good as new, you have 30 days to return or exchange it (all items must be returned unworn, undamaged, and unused).

To request a return or exchange, simply go to our Returns & Exchanges Portal and sign in with your email address and order number. Select the items you want to return by specifying the reasons they didn’t work out, and choose between receiving a refund or an exchange item. Once the return request is completed, you will receive an email with further instructions on how to return the package.

RETURNS: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and drop it at the closest DPD Pickup Point. Once a package is received, checked, and approved, a refund for the total order value, excluding shipping costs, will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: all orders come with a prepaid label and proof of delivery inside. Just seal your package, attach your label and drop it at the closest DPD Pickup Point. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

In-Person Returns & Exchanges: Available in all our stores.

Please note that all purchases made in the Porto Pop-up will follow the establishment's own returns & exchanges policy, which ISTO. has no control over. No returns or exchanges of purchases made in the Porto Pop-Up will be accepted in any other stores. No returns or exchanges of purchases made in the Campo de Ourique, Embaixada or Chiado stores will be accepted in the Porto Pop-Up.

Enjoy FREE RETURNS & EXCHANGES for all your orders within the European Union.

Don't worry. If it's as good as new, you have 30 days to return or exchange it (all items must be returned unworn, undamaged, and unused).

RETURNS: To request a return, simply go to our returns portal, sign in with your email address and order number, and select the items you want to return by specifying the reasons they didn’t work out. Dowload and print the label, attach it to your package and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, a refund for the total order value, excluding shipping costs, will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: To request an exchange, please send an email to customercare@isto.pt specifying the item(s) you would like to exchange. Once the exchange is approved by our Customer Experience Team, just seal your package, attach your label and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

Enjoy FREE RETURNS & EXCHANGES for all your orders within the UK.

Don't worry. If it's as good as new, you have 30 days to return or exchange it (all items must be returned unworn, undamaged, and unused).

RETURNS: To request a return, simply go to our returns portal, sign in with your email address and order number, and select the items you want to return by specifying the reasons they didn’t work out. Dowload and print the label, attach it to your package and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, a refund for the total order value, excluding shipping costs, will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: To request an exchange, please send an email to customercare@isto.pt specifying the item(s) you would like to exchange. Once the exchange is approved by our Customer Experience Team, just seal your package, attach your label and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

Don't worry. If it's as good as new, you have 30 days to return it (all items must be returned unworn, undamaged, and unused).

RETURNS: To request a return, simply go to our returns portal, sign in with your email address and order number, and select the items you want to return by specifying the reasons they didn’t work out.
Packages should be sent to our warehouse address at your own cost. Just seal your package and ship it using a carrier of your choice. For smoother processing, please inform us on the carrier used and Tracking Number. Once a package is received, checked, and approved, a refund for the total order value, excluding shipping costs, will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: To request an exchange, please send an email to customercare@isto.pt specifying the item(s) you would like to exchange. Packages should be sent to our warehouse address at your own cost. Once the exchange is approved by our Customer Experience Team, just seal your package and ship it using a carrier of your choice. For smoother processing, please inform us on the carrier used and Tracking Number. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

Our warehouse address:
ISTO.
Rua Tenente Ferreira Durão 70
1350-318 Lisboa, Portugal

Enjoy FREE RETURNS & EXCHANGES for all your orders within the USA.

Don't worry. If it's as good as new, you have 30 days to return or exchange it (all items must be returned unworn, undamaged, and unused).

RETURNS: To request a return, simply go to our returns portal, sign in with your email address and order number, and select the items you want to return by specifying the reasons they didn’t work out. Dowload and print the label, attach it to your package and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, a refund for the total order value, excluding shipping costs, will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: To request an exchange, please send an email to customercare@isto.pt specifying the item(s) you would like to exchange. Once the exchange is approved by our Customer Experience Team, just seal your package, attach your label and schedule a pickup with your local DHL provider. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

Don't worry. If it's as good as new, you have 30 days to return it (all items must be returned unworn, undamaged, and unused).

RETURNS: To request a return, simply go to our returns portal, sign in with your email address and order number, and select the items you want to return by specifying the reasons they didn’t work out.
Packages should be sent to our warehouse address at your own cost. Just seal your package and ship it using a carrier of your choice. For smoother processing, please inform us on the carrier used and Tracking Number. Once a package is received, checked, and approved, a refund for the total order value, excluding shipping costs, will be issued and reimbursement will be made available within 5 working days.

EXCHANGES: To request an exchange, please send an email to customercare@isto.pt specifying the item(s) you would like to exchange. Packages should be sent to our warehouse address at your own cost. Once the exchange is approved by our Customer Experience Team, just seal your package and ship it using a carrier of your choice. For smoother processing, please inform us on the carrier used and Tracking Number. Once a package is received, checked, and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

Our warehouse address:
ISTO.
Rua Tenente Ferreira Durão 70
1350-318 Lisboa, Portugal