Returns & Exchanges

PORTUGAL

Enjoy FREE RETURNS & EXCHANGES for all your orders. 

RETURNS

Don't worry. If it's as good as new, you have 14 days to return it. Here's how it works: 

Communicate return: e-mail us at customercare@isto.pt and tell us your order number and what items you want to return. Our Customer Experience Team will get back to you within 24 hours.

Return label: all orders come with a pre paid label and proof of delivery inside. Just seal your package, attach your label and drop it at the closest DPD Pickup Point

Once a package is received, checked and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES

Simple and free. You have 14 days to do it if it's as good as new.

Communicate exchange: e-mail us at customercare@isto.pt and tell us your order number, what items you want to exchange and the desired new size and/or color. Our Customer Experience Team will get back to you within 24 hours.

Return label: all orders come with a pre paid label and proof of delivery inside. Just seal your package, attach your label and drop it at the closest DPD Pickup Point

Once a package is received, checked and approved, we'll send the replacement item free of additional shipping costs, within 2 working days.

 

In Person Returns & Exchanges: Available at our Campo de Ourique shop.

 

EUROPEAN UNION

Enjoy FREE RETURNS & EXCHANGES for all your orders within the European Union. 

RETURNS

Don't worry. If it's as good as new, you have 14 days to return it. Here's how it works: 

Communicate return: e-mail us at customercare@isto.pt and tell us your order number and what items you want to return. Our Customer Experience Team will get back to you within 24 hours.

Return label: the return label will be sent by our Customer Experience agent

Once a package is received, checked and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES

Simple and free. You have 14 days to do it if it's as good as new.

Communicate exchange: e-mail us at customercare@isto.pt and tell us your order number, what items you want to exchange and the desired new size and/or color. Our Customer Experience Team will get back to you within 24 hours.

Return label: the return label will be sent by our Customer Experience agent

Once a package is received, checked and approved, we'll send the replacement item free of additional shipping costs, within 3 working days.

 

UNITED KINGDOM & SWITZERLAND

RETURNS

Don't worry. If it's as good as new, you have 14 days to return it (all items must be returned unworn, undamaged and unused). Please read conditions below:

Communicate return: e-mail us at customercare@isto.pt and tell us your order number and what items you want to return. 

Return form: we kindly request you to print our Return Form and fill in your Order Number and code that best explains the reason for your return.

Send it over: after confirmation from your Customer Experience Agent, packages should be sent to our warehouse address at your own cost:
ISTO.
Rua Tenente Ferreira Durão 70
1350-318 Lisboa, Portugal

Once a package is received, checked and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES

Simple. You have 14 days to do it if it's as good as new (all items must be returned unworn, undamaged and unused). 

Communicate exchange: e-mail us at customercare@isto.pt and tell us your order number, what items you want to exchange and the desired new size and/or color. 

Return form: we kindly request you to print our Return Form and fill in your Order Number and code that best explains the reason for your return.

Send it over: after confirmation from your Customer Experience Agent, packages should be sent to our warehouse address at your own cost: 
ISTO.
Rua Tenente Ferreira Durão 70
1350-318 Lisboa, Portugal

Once a package is received, checked and approved, we'll send the replacement item free of additional cost, within 3 working days.

 

INTERNATIONAL ORDERS

RETURNS

Don't worry. If it's as good as new, you have 14 days to return it (all items must be returned unworn, undamaged and unused). Please read conditions below:

Communicate return: e-mail us at customercare@isto.pt and tell us your order number and what items you want to return. 

Return form: we kindly request you to print our Return Form and fill in your Order Number and code that best explains the reason for your return.

Send it over: after confirmation from your Customer Experience Agent, packages should be sent to our warehouse address at your own cost:
ISTO.
Rua Tenente Ferreira Durão 70
1350-318 Lisboa, Portugal

Once a package is received, checked and approved, a refund for the total order value will be issued and reimbursement will be made available within 5 working days.

EXCHANGES

Simple. You have 14 days to do it if it's as good as new (all items must be returned unworn, undamaged and unused). 

Communicate exchange: e-mail us at customercare@isto.pt and tell us your order number, what items you want to exchange and the desired new size and/or color. 

Return form: we kindly request you to print our Return Form and fill in your Order Number and code that best explains the reason for your return.

Send it over: after confirmation from your Customer Experience Agent, packages should be sent to our warehouse address at your own cost: 
ISTO.
Rua Tenente Ferreira Durão 70
1350-318 Lisboa, Portugal

Once a package is received, checked and approved, we'll send the replacement item free of additional cost, within 3 working days.