Returns & Exchanges
How do I request a return or exchange?
- Go to our RETURNS & EXCHANGES PORTAL
- Log in using your email and 5-digit order number (you’ll find it in your order emails)
- Select the items you want to return or exchange
- Choose your reason and whether you prefer a refund or replacement
- You’ll get an email with return instructions and a prepaid label (if applicable)
Once your return is received and approved, we’ll process your refund or send your replacement within 5 working days
What are the conditions for a return or exchange to be accepted?
We accept returns and exchanges only if the items are:
Unworn, unused, unaltered and unwashed
In original condition, with all tags and packaging intact
Free from stains, odors, damage, or signs of wear
We check every item carefully.
If something doesn’t meet these standards, we may reject the request.
| Country / Region | Returns Allowed | Exchanges Allowed | Returns (Cost) | Exchanges (Cost) | Notes |
|---|---|---|---|---|---|
| European Union | Yes | Yes | 8 € | Free (1st only) | – |
| Norway | Yes | Yes | 8 € | Free (1st only) | – |
| Portugal | Yes | Yes | Free | Free (1st only) | In-store returns allowed (except Campo de Ourique). |
| Spain | Yes | Yes | Free | Free (1st only) | – |
| Switzerland | Yes | Yes | 8 € | Free (1st only) | – |
| United Kingdom | Yes | Yes | £10 | Free (1st only) | – |
| United States | Yes | Yes | $10 | Free (1st only) | – |
| Rest of World | Yes | Yes | Customer pays | Customer pays | Returns and exchanges are available at the customer's expense, including shipment, taxes and duties. |
What’s a return?
A return means you send something back and get a refund. It’s the simplest option if you just want your money back.
Once the item arrives at our warehouse and passes our quality check, we’ll process your refund (excluding original shipping) within 5 working days.
What’s an exchange?
An exchange means you send something back and we send you a replacement — either a different size, color, or item.
How are they different?
Returns = refund.
Exchanges = replacement.
If the item you want isn’t in stock for an exchange, we’ll offer a refund instead.
Can I return items from my order separately?
We can only process one return request per order, so please include all items in the same request if needed. Additional requests will be the customer's responsibility in terms of shipping, taxes and duties.
Can I exchange more than once?
Each order qualifies for one exchange. For instance, if you change a size once. Additional requests will be the customer's responsibility in terms of shipping, taxes and duties.
How do returns and exchanges work in my country?
Every region has slightly different steps. You’ll find all the details on the table, if your country isn't specifically mentioned it will follow the "rest of the world rules".
If you have doubts, feel free to reach out
How long does it take to process a return or exchange?
It depends on where you're based and how long it takes for the item to arrive. Once it does, we’ll process everything as quickly as possible, aiming for 3-5 working days.
What if someone abuses returns or exchanges?
We keep track of irregular activity. If there’s any sign of misuse or fraudulent behavior, we may refuse returns or exchanges and restrict future orders in line with our policy.
Can I exchange for a different item altogether?
In some cases, yes — we allow exchanges for higher-value items, and you’ll just need to pay the difference.
This is subject to availability and may not be possible during high-demand periods like Christmas or major sales.