Returns & Exchanges Portal
PORTUGAL
To request a return or an exchange please visit our RETURNS & EXCHANGES PORTAL.
Please note the order number is the 5 digit number that is stated in all our email communications.
INTERNATIONAL
RETURNS: To request a return please visit our RETURNS PORTAL.
Please note the order ID starts with "GE". This ID can be found on your order invoice.
EXCHANGES: To request an exchange, please send an email to customercare@isto.pt specifying the item(s) you would like to exchange. We will get back to you as quickly as humanly possible.